bip baji Privacy Policy

Introduction and Scope

This privacy policy applies to all users of the bip baji platform. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. Please read this entire document carefully before using our services.

bip baji is committed to protecting the privacy of users' personal information. To learn more about us, please read our About Us page.

This policy is a supplement to bip baji's main terms of service. To learn about the specific rules governing use of the platform, please read the Terms and Conditions.

What Types of Information We Collect

The following types of information are collected in order to provide services on the bip baji platform:

2.1 Information You Provide Directly

When you register or manage your account, we collect the following information:

• Full name and date of birth (for age verification — confirmation of 21+ age is required)
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (national ID card, passport, etc.)
• Financial transaction information — records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer

2.2 Automatically Collected Information

When you use our website, the following information may be collected automatically through technical means:

• IP address and device type
• Browser information and operating system
• Time of site access and page visit records
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction logs

2.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may collect a limited amount of information from trusted third parties. In such cases, only the information that is legally required is obtained.

Purposes of Information Use

bip baji uses the information collected for the following specific purposes:

• To create, verify, and manage accounts
• To process deposit and withdrawal transactions
• To ensure platform security and prevent fraud
• To provide customer support — to assist via live chat or email
• To ensure age verification (to enforce the 21+ rule)
• To inform you about relevant offers and promotions, if you have given your consent
• To meet legal and regulatory obligations
• To improve platform quality and refine the user experience

We never sell your information to third parties. Information is not shared for any commercial purpose other than financial transactions and identity verification.

Information Security Measures

bip baji follows industry-standard technologies and processes to protect user information:

4.1 Technical Security

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored in hashed and encrypted form
• Firewalls and intrusion detection systems are active to prevent unauthorized access
• Servers and databases are subject to regular security audits

4.2 Organizational Security

• Access to user information is restricted to authorized personnel only
• Relevant staff are bound by confidentiality agreements
• Regular internal training on data protection is conducted

However, it is not possible to guarantee 100% security on the internet. You are therefore also advised to use a strong password and not share your account details with anyone.

Information Sharing and Third Parties

bip baji may share your personal information with third parties only in the following circumstances:

5.1 Service Providers

Our partner organizations involved in core services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, or technical support may receive a limited amount of information — only to carry out their own responsibilities. They are also contractually bound to maintain confidentiality.

5.2 Legal Obligations

If providing information is required as part of a court order, government investigation, or legal process, bip baji may supply information in accordance with applicable law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. We will endeavor to notify you in advance in such circumstances.

Outside of the cases listed above, your information will not be given to any third party under any other circumstances.

Cookie Policy

Cookies and similar technologies are used on the bip baji website. Cookies are small text files that are stored in your browser and make your site visits easier.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember language preferences and settings.
• Analytics Cookies: Used to understand patterns of site usage and improve the experience.

You can disable non-essential cookies from your browser settings, though some features may not work correctly as a result.

Information Retention Period

bip baji retains your information for as long as your account remains active. Even after an account is closed or deleted, certain information may be kept for a specified period to meet legal and regulatory requirements.

Financial transaction records, identity verification documents, and account history may be retained for an extended period due to legal obligations. Once no longer needed, steps are taken to securely delete or anonymize the information.

User Rights

As a bip baji user, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may apply to have incorrect or outdated information corrected.
• Right to Request Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible if legal obligations apply.
• Right to Object to Processing: You may object to your information being used for marketing purposes and withdraw your consent.
• Data Portability: In certain circumstances you may request your information in a readily readable format.

To exercise these rights, please contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

Protection of Minors

bip baji strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from any minor. If a user creates an account by providing false information about their age, the account will be closed as soon as we become aware of it and the associated information will be deleted.

It is important to play responsibly and be aware of your own limits. To learn more, please read our Responsible Gaming page.

Changes to the Policy

bip baji reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will post a notice on the website or inform you via your registered email.

If you continue to use the platform after any changes, it will be assumed that you have accepted the updated policy. You should therefore revisit this page from time to time.

Contact

If you have any questions or complaints about this privacy policy, please contact our support team:

• Live Chat: Available on any page of the website, 24 hours a day, seven days a week
• Email: [email protected]

We provide support in both Bengali and English. For common questions, visit our FAQ section — detailed answers to many topics can be found there.